Sonos sound system is known for its surround sound quality. For the cinematic sound quality, a Sonos surround sound system would be your first choice.
After using a few months or years, a few users found Sonos surround sound not working at its potential. Before solving it, we need to know why it happens, can solve it or hire professionals.
Most of the time problem will be solved, after restarting the Sonos sound system. Also, ensure all devices are connected through the same Wifi, if the system is wireless.
The reason why Sonos surround sound not working
These are not regular things you may see with a Sonos surround sound system. If you have this type of issue, you need to identify the problem. Here are a few reasons why the Sonos sound system is not working:
1. Wifi Connectivity Issues: Ensure all Sonos devices are connected to the same Wi-Fi network.
2. Incorrect Setup: Verify that each Sonos surround speaker is set up correctly. For better you can follow Sonos app instructions or the user manual that is received with the systems.
3. Placement Issues: Incorrect surround speaker placement can be a reason why your sound quality is not perfect. Check the placement of speakers to ensure they are positioned correctly for optimal surround sound performance.
4. Volume and Settings: Check the volume levels on each Sonos speaker and ensure they are balanced. A high-quality AV receiver can do it for you with a single click.
5. Software Updates required: Check that all Sonos devices and the Sonos app are updated to the latest firmware and software versions.
6. Physical Wire Connections: If the system comes with wired connections such as HDMI ARC or optical cables, ensure they are securely connected and not damaged.
7. Compatibility Issues: Using an older TV may not be able to support the latest Sonos surround sound system.
8. Distance: If the gap between the receiver and speakers is too long, you may experience sound cuts or buffers.
9. Microwave: Microwave ovens and WiFi routers both use electromagnetic radiation in the same frequency band of 2.4 GHz, having a microwave in your room can cause interference and affect the WiFi performance.
A few other things like changes to your network, such as adding a new “box” or replacing the router can be a reason why Sonos surround sound not working. Ensure that all Sonos devices are compatible with each other and with your TV or audio source.
Solution of Sonos surround sound not working
1. Restart and Reset: Restart your Sonos system by unplugging all devices such as, and waiting for a minute, and then plugging them back in. If not solved yet, perform a factory reset on your Sonos devices and set them up again from scratch.
2. Adjust the audio format: Check what format Sonos is receiving from your TV. Check the listed audio format stereo/PCM, Dolby Digital, Dolby Digital Plus, or Dolby TrueHD. If the format is Stereo/PCM(two-channel audio) this means you may not hear a lot of surround audio.
3. Connect through Wifi: Disconnect all the surround speakers, and Sonos units from Wifi then restart your Wifi and connect them. The problem will be solved if the problem with Wifi connectivity. Ensure the microwave is not placed in your room, this can interrupt your wifi connectivity.
4. Increase surround volume: You can increase the overall volume of the surround audio when playing from your TV. Using your TV remote, you can do it easily. To balance every surround speaker’s volume, use a high-quality AV receiver. Although, Sonos inbuild software is enough to solve this type of glitch.
5. Compatible Device: A few older TV models may not support surround sound technology; in this case, you need to change the audio source. If you have a smart TV, ensure the TV is set to output Dolby Digital instead.
6. Wire and Software Update: Unplug the wire connections such as HDMI ARC or optical cables and check there are no damages are spotted. Now plug in again and check Sonos app is updated.
7. Issue With Hardware: If the a problem with the speakers and receiver hardware, you can’t do anything. If these things happen under warranty periods, you can claim it. If those speakers are not under warranty, contact the supplier if they replace them.
8. Contact Support Team: For better solutions, their Representatives are available to assist you. The Sonos Bot is always available to help 24/7. If they find any mejor issues with your Sonos surround sound system, they can replace your device with a new one(under warranty).
9. Hire professionals: If you do not want to take any risk with your expensive surround sound system, hire sound professionals. It may cost you a couple of bucks, but it’s safe. HGire professionals if the device is not under warranty.
These are the probable solutions if you find the Sonos surround sound system not working. As a premium sound system provider, they must assist you.
Sonos surround sound not working with tv
Sonos surround sound system comes with a soundbar, which is perfect for TV setups. But what to do if your Sonos surround sound system not working with TV?
You need to check a few things before connecting the Sonos surround sound system to your TV. Check your TV support Surround audio formats and ensure TV output supports Dolby Digital.
Using an older TV that supports stereo quality can prevent you from experiencing Surround Sound.
Now what to do, if all things are ok?
Unplug all the surround speakers, Sonos units, and router. Now plug in again and connect with the same Wifi to check whether the system working.
Check the volume settings if you mute the TV volume, and ensure that all speakers and devices are connected perfectly.
If the surround speakers are internally damaged, contact the Sonos support team.
Final Word:
Before contacting the Sonos support team try to restart the whole system to check whether it’s working. Ensure that all speakers are connected with the same Wifi and TV output supports surround sound formats.
As a premium sound system provider, Sonos is known for its service and quality. If you find any issue with their speakers and other units under the warrant, contact them immediately.
I’m sourav, a music lover and sound enthusiast. After experiencing multiple sound qualities, I thought many people searching regarding this topic, but there is not enough detailed information on it. That’s the main reason why I created this blog.
